Due to their bespoke nature, any made-to-order shoes are non returnable nor can be exchanged. In the unlikely event that you receive your shoe with a design error or manufacturing fault, we may be able to replace your item. Please note, replacements are subject to availability. To return a faulty item to us, you should contact our Customer Services Team ( with the following information.

  • Your proof of purchase/order number
  • A short description of the fault
  • Supporting images

    Our Customer Services Team will be in touch to advise on next steps.